Privacy Notice

1. Who we are

Tekelezan Technology Group Ltd ("Tekelezan", "we", "us" or "our") is a technology and training organisation providing IT consultancy, technology services, service desk support and training.

We are committed to protecting your personal information and respecting your privacy.

Tekelezan Technology Group Ltd is registered in England and Wales under company number 17431398.

Registered Office:
31 Welbeck Court
Welbeck Avenue
UB4 9EY
United Kingdom

For privacy-related enquiries, you can contact us at:

Email: info@tekelezan.co.uk
Telephone: +44 (0) 7818 179646

2. What information we collect

The information we collect depends on how you interact with Tekelezan.

We may collect:

Contact information

• Name

• Email address

• Telephone number

• Postal address

• Organisation or employer

• Job title

Training and apprenticeship information

Where you enquire about or participate in our training or apprenticeship services, we may collect information such as:

• Training or apprenticeship interests

• Education and qualifications

• Previous experience

• Skills and learning needs

• Attendance and progress information

• Assessment information

• Employer information

• Information necessary to support your learning

Where additional information is required for apprenticeship or training purposes, we will explain why it is required and how it will be used.

Employment information

If you apply for a position with Tekelezan, we may collect:

• CVs

• Employment history

• Qualifications

• Skills and experience

• References

• Information provided as part of the recruitment process

IT consultancy and service desk information

If you use our IT consultancy or service desk services, we may process information necessary to provide those services, including:

• Contact details

• Service requests

• Support tickets

• Technical information

• Communications relating to support

• Information relating to systems or services we are authorised to support

We will only request or process information that is reasonably necessary for providing the relevant service.

Payment information

Where we provide online payment facilities, we may collect information relating to transactions.

Payment card information may be processed directly by our third-party payment provider rather than being stored by Tekelezan.

Technical information

When you visit our website, certain technical information may be collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• General information about how you interact with our website

The information collected will depend on the services and technologies operating on our website.

3. How we collect your information

We may collect personal information in a number of ways, including:

• when you contact us by email, telephone or through our website;

• when you submit an enquiry or contact form;

• when you register for an account or use our online services;

• when you enquire about or apply for training or apprenticeship opportunities;

• when you purchase or book our services;

• when you communicate with our service desk;

• when you apply for employment with us;

• when you communicate with us as a customer, learner, employer or business partner;

• from your employer or organisation where appropriate and lawful;

• from service providers and other organisations where necessary to provide our services; and

• through technologies used on our website, including cookies and similar technologies.

Where we collect personal information directly from you, we will provide appropriate information about how it will be used.

4. How we use your information

We may use personal information for the following purposes:

• responding to enquiries and requests;

• providing IT consultancy and technology services;

• providing service desk and technical support;

• administering training programmes;

• managing training and apprenticeship applications;

• supporting learners and apprentices;

• monitoring learning, attendance and progress;

• communicating with learners, employers, customers and business partners;

• processing bookings, orders and payments;

• managing customer and learner accounts;

• processing employment applications;

• providing and improving our services;

• maintaining the security of our systems and information;

• detecting and preventing fraud, misuse and security incidents;

• maintaining appropriate business and financial records;

• complying with legal, regulatory and contractual obligations;

• administering our website and online services; and

• sending relevant marketing communications where permitted by law.

We will only use personal information for purposes that are compatible with the reason it was collected and in accordance with applicable data protection law.

5. Our lawful bases for processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you, such as providing IT services, training or other services.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving our services, managing customer relationships, maintaining security and administering our business.

Consent

Where required, we may ask for your consent before processing your personal information.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Vital interests

In limited circumstances, we may process personal information where it is necessary to protect someone's vital interests.

6. Training and apprenticeship information

As Tekelezan develops its training and apprenticeship services, we may process personal information relating to learners, apprentices, employers and other individuals involved in the delivery and administration of training.

This may include information such as:

• learner contact details;

• education and qualification information;

• training and apprenticeship applications;

• enrolment information;

• attendance and participation;

• learning and assessment information;

• progress and achievement information;

• support and reasonable-adjustment information;

• communications with learners and employers; and

• information required to meet training, funding, regulatory or contractual requirements.

Where training or apprenticeship services are delivered in partnership with employers, training organisations, awarding organisations, government departments or other relevant bodies, we may share appropriate information where necessary and lawful.

We will only collect and use information that is necessary for the relevant training or apprenticeship purpose and will handle it in accordance with applicable data protection requirements.

Where we process information on behalf of another organisation, such as an employer or training partner, we may act as a data processor rather than a data controller. In those circumstances, our responsibilities will be determined by the relevant contract and applicable data protection law.

7. IT consultancy and service desk information

When providing IT consultancy, managed services or service desk support, Tekelezan may process personal information on behalf of customers.

This may include information contained within:

• service desk tickets;

• user accounts;

• emails and communications;

• technical support requests;

• device or system information;

• business contact records; and

• other information that a customer authorises us to access in order to provide the relevant service.

Where we process personal information on behalf of a customer, the customer may remain the data controller, with Tekelezan acting as a data processor.

We will only access and process customer information as necessary to provide the contracted service, comply with our contractual obligations, maintain security, or comply with applicable law.

Where appropriate, we will enter into a data processing agreement with our customers setting out the respective responsibilities of the parties.

8. Marketing communications

We may use your contact information to send you information about Tekelezan's services, training programmes, events and other relevant business information where permitted by applicable law.

Where consent is required, we will ask for your consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us at:

info@tekelezan.co.uk

We will not sell your personal information to third parties for their own marketing purposes.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to provide functionality, improve website performance, understand how visitors use our website and, where permitted, support marketing activities.

Some cookies or similar technologies may be necessary for the website to operate.

Where consent is required for non-essential cookies or similar technologies, we will request your consent before using them.

For more information about the technologies we use and how you can manage your preferences, please see our Cookie Policy.

10. Who we share your information with

We may share personal information with third parties where this is necessary, lawful and appropriate.

Depending on the circumstances, these organisations may include:

• website and hosting providers;

• IT and technology service providers;

• email and communications providers;

• payment service providers;

• customer relationship management and business systems providers;

• training and learning technology providers;

• awarding organisations;

• employers and training partners;

• professional advisers such as accountants, auditors and legal advisers;

• regulators and government bodies;

• law enforcement agencies where legally required; and

• other organisations where you have asked us to share your information or where sharing is otherwise permitted by law.

We take reasonable steps to ensure that organisations processing personal information on our behalf provide appropriate security and comply with applicable data protection requirements.

We do not sell personal information to third parties.

11. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection law.

These safeguards may include the use of adequacy regulations or appropriate contractual protections.

12. How long we keep your information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on factors including:

• the purpose for which it was collected;

• whether we have an ongoing relationship with you;

• contractual requirements;

• legal and regulatory requirements;

• accounting and financial requirements;

• training and apprenticeship requirements; and

• the need to establish, exercise or defend legal claims.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

13. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the services involved, these measures may include:

• access controls and user permissions;

• authentication and account security measures;

• encryption where appropriate;

• secure systems and devices;

• backups and recovery arrangements;

• staff training and confidentiality requirements;

• security monitoring;

• procedures for responding to suspected data breaches; and

• regular review of our information-security arrangements.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we will take reasonable and appropriate steps to protect the information we hold.

14. Your data protection rights

Depending on the circumstances and the applicable legal requirements, you may have rights in relation to your personal information.

These may include:

• The right to be informed about how your information is used.

• The right of access to personal information we hold about you.

• The right to rectification of inaccurate or incomplete information.

• The right to erasure of your information in certain circumstances.

• The right to restrict processing in certain circumstances.

• The right to object to certain types of processing.

• The right to data portability in certain circumstances.

• Rights relating to automated decision-making and profiling, where applicable.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

To exercise your rights, please contact us:

Email: info@tekelezan.co.uk

Telephone: +44 (0) 7818 179646

We may need to ask you to provide information to verify your identity before dealing with your request.

We will normally respond to valid data protection requests within the timeframe required by applicable law.

15. Children and young people

Some of Tekelezan's future training and apprenticeship services may involve young people.

Where we provide services to children or young people, we will take appropriate steps to protect their personal information and privacy.

Where appropriate, we may work with parents, guardians, employers, education providers or other authorised organisations in accordance with applicable legal, safeguarding and contractual requirements.

We will only collect and use information that is necessary for the relevant purpose and will provide appropriate privacy information.

16. Complaints

We take concerns about privacy and data protection seriously.

If you have a question or concern about how we have handled your personal information, please contact us first:

Email: info@tekelezan.co.uk

We will consider your concern and seek to resolve it appropriately.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

You can find information about making a complaint on the ICO's website:

Information Commissioner's Office — Make a complaint

17. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to:

• our services;

• the way we process personal information;

• our technology and systems;

• legal or regulatory requirements; or

• our business operations.

The latest version will always be published on this page.

The "Last updated" date at the top of this Privacy Notice will indicate when it was most recently reviewed or amended.

18. Contact us

If you have any questions about this Privacy Notice or how Tekelezan handles personal information, please contact us:

Tekelezan Technology Group Ltd

Email: info@tekelezan.co.uk
Telephone: +44 (0) 7818 179646

Registered in England and Wales
Company Registration No.: 17431398

Registered Office:
31 Welbeck Court
Welbeck Avenue
UB4 9EY
United Kingdom